Information to Have Ready When You Call
To help us understand your situation quickly, please be prepared to discuss:
- Your Water Bill: Have a recent water bill handy to compare usage spikes.
- Meter Observations: Is the small dial on your water meter spinning when all water is shut off?
- Visible Moisture: Note the exact location of any stains, soft drywall, or pooling water.
- Photos: Have photos of stains or damage ready on your phone; we may ask you to describe them.
- Timeline: Knowing exactly when the problem started helps us determine the severity.
- Sounds: Are you hearing a hissing or running water sound behind a wall or under the floor?
Practical Safety Guidance
If water is actively leaking near electrical fixtures, panels, or outlets, do not touch them. Stay clear of the area and seek emergency assistance if necessary.
If you suspect a gas leak at any time, evacuate the building immediately and call your local gas utility or 911. This service is for water leak detection only.